I'm having serious issues with all forms of Office. I thought it might just be Office 2000, but I upgraded to XP, and I'm still having this issue.
When I open a Word (or Excel or Powerpoint) document, I can edit it just well, provided I use the same font that it comes in. When I go to change the font, Office freezes, and I receive an error that states, "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience." I've re-installed Office 3 times, but the same message comes up every time. Can anyone here help me?
I can't paste the error report it gives me, as it is VERY large and would just cause headaches. Has anyone had this problem before, and if so, can I fix it easily, without flattening and re-installing Windows? Office had worked fine prior to this problem, for some 2 months.
Try the suggestions here, miotch:
http://www.officearticles.com/word/about_normal_dot_in_microsoft_word.htm
To find normal.dot you must enable search in hidden folders.
Sorry I didn't mention it.
Fred
Nothing seems to work. Even after deleting Normal.dot, running Office Repair, AND reinstalling Office, I still get the same message. Could something else be causing this problem?
Try opening Word this way: Start/Run and type "winword.exe /a" without the quotes. There is a space before the slash. This opens Word without normal.dot od add-ins.
See if you have problems with Word. If you have none the problem is either with normal.dot which is the template for new documents or some add-in that starts with Word. Do a search for normal.dot (there may be more than 1 copy of it) and delete it. Word will recreate a new copy when restarted. If your problems do not go away, some add-in is causing the problem. Do a Control-Alt-Delete and see what is running.
Good luck
Fred
Okay. Did you dump the registry key as suggested at the article?
The "/a" trick didn't work. I still got the same message. A search for the Normal.dot file yielded nothing. I searched a few times, even with just "normal" in the search field.
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